Return and Refund Policy:
By making a purchase, you are demonstrating a clear understanding that RxCOMMEND, LLC is selling products containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any diseases. Always check with your physician before using a new health regimen.
Please email [email protected] if there are any issues with the product you receive. A refund will only be given within 30 days of the original purchase date. Refunds will be to the customer's original form of payment in its entirety. Returned product needs to be sent to 11662 Gravois Road, Suite 29412, St. Louis MO 63126. Shipping and handling costs are not refundable. Please see details on our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions regarding whether your product is eligible for returns, please feel free to email us at [email protected]
Please note that RxCOMMEND, LLC does not have a money back guarantee, as CBD affects everyone differently. We are not able to accept back product that has been opened or used.
1. Email us at [email protected] ASAP to alert us that you will be returning your unopened product and include a note explaining the reason for the return.
2. Once you have shipped your product back to us at 11662 Gravois Road, Suite 29412, St. Louis, MO 63126, please also email the tracking number to [email protected]
3. Once we receive your package back at our facility and confirm its condition, we will then issue a refund to your original form of payment in its entirety.
If you have any questions regarding our return policy, please email [email protected] We will only accept returns and refunds from purchases made on RxCOMMEND.com.
We currently only ship within the United States. Orders are typically fulfilled within 1-2 business days and shipped out using standard shipping rates. Expedited shipping options are also available. For individual orders paying retail price, RxCOMMEND, LLC offers free shipping on orders over $75.00. Orders below $75.00 will be charged a shipping rate of $7.95. We take orders 24 hours a day on our website.
Orders are shipped on business days (Monday through Friday), and RxCOMMEND, LLC does not ship on holidays recognized by the US Postal Service.
You will be sent an order confirmation after checkout. A shipping notification with tracking number will be emailed to you once your order ships.
If you have any questions about your shipment, please email [email protected]